Help Desk Service
Help Desk Services
Proactive Network Monitoring, Always Vigilant
Technology downtime can be a costly setback for businesses operating in today’s fast-paced landscape. Advantage IT is here to provide the comprehensive Help Desk Services you need to keep your operations running smoothly, whether you’re based in Colorado Springs or beyond.
With over 20 years of experience catering to diverse industries such as small businesses, industrial sectors, construction companies, and service providers, Advantage IT has become the trusted partner of over 1000 companies, including Fortune 500 enterprises.
Our tailored Help Desk Support solutions ensure that your IT infrastructure remains seamless, backed by our proactive Network Titans who monitor and maintain networks to minimize downtime. Join forces with Advantage IT and discover how our expertise can revolutionize the safety, productivity, and profitability of your business operations.
Why Choose Advantage IT Help Desk Services?
Scheduled Evaluations and Maintenance: We conduct regular evaluations and maintenance of your most important hardware to ensure optimal performance, preventing potential issues before they arise.
Hassle-Free Warranty Repair: We handle all warranty repair work, including equipment pickup, shipping, component replacement, and return, so you can focus on running your business without interruptions.
Comprehensive Desktop Support: From troubleshooting individual workstations to optimizing software applications and operating systems, our team ensures uninterrupted productivity for your staff, whether you have 10 or 1000 users.
Email Security and Management: Protect your business from email threats with our comprehensive support, safeguarding your communication channels against spam, phishing, and other attacks.
Mobile Device Management: Keep your mobile workforce connected and secure with our robust management solutions, enabling safe access to company resources from anywhere.
Hardware Maintenance and Support: We conduct scheduled evaluations and maintenance to optimize hardware performance, handling all warranty repairs hassle-free, from pickup to component replacement.
Training and Best Practices: Empower your team with tailored training and best practices guidance, maximizing their efficiency in leveraging IT resources effectively.
FAQ For Help Desk Service
You can contact our help desk by phone at (719) 375-2111, by email at Info@goadvantageit.com, or through our online portal.
Our help desk operates from 8am to 6pm. After-hours support is available for urgent issues.
The help desk can assist with a wide range of technical issues, including software problems, hardware malfunctions, network connectivity issues, and more.
The time to resolve a support ticket can vary depending on the complexity of the issue. Our goal is to resolve tickets promptly and efficiently.
Yes, you can track the status of your support ticket through our online portal. You will receive updates as your ticket progresses.
Yes, the help desk can assist with software installation, updates, and troubleshooting for a variety of applications.
Yes, our help desk offers remote support to assist with troubleshooting and resolving technical issues.
To request new hardware or software, please submit a ticket through our online portal or contact the help desk directly.
Colorado Springs Areas We Cover:
Feature Service
- Technical Troubleshooting
- Software Support
- Hardware Support
- Security and Data Protection
- User Training and Guidance
- Remote Support