About

Advantage IT Colorado Springs Reliable Managed IT Company

Our Story

Over 20 years of IT experience

Advantage IT was founded to be a reliable and affordable IT solution for businesses in Colorado Springs. From day one, we recognized a gap in the industry too many companies were paying high prices for inconsistent service. We believe IT services should be fair, dependable, and accessible, without sacrificing quality or expertise.

Our business was born out of a shared passion for technology and a genuine love for helping people. We pride ourselves on building meaningful, long-term relationships with our clients — being there when they need us, not just when it’s convenient for us. Our guiding principle is simple: “Take care of our customers, or someone else will.”

Unlike some IT providers that limit their scope, we are a complete technology solution. Whether it’s door access control, security systems, networking, business management solutions, or help desk support — if it’s IT-related, we’ll handle it. Our goal is to ensure every part of your technology ecosystem works seamlessly together.

Our mission is clear: deliver the best IT solutions that keep your business running smoothly, so you can focus on what you do best — working on your business instead of in it.

Our Team

KIKI ISHAM - Owner/CEO

Kiki brings over 20 years of hands-on experience in the IT industry, starting his career as an over-the-counter technician at Best Buy before moving into freelance support for businesses across the Colorado Springs area. He later served as a Senior IT Technician for a Fortune 300 company, where he discovered a passion for networking and cybersecurity.

Certified as a Cisco Meraki Network Operator and a Certified Ethical Hacker (CEH), Kiki specializes in penetration testing, network hardening, and security compliance. His approach blends deep technical expertise with a focus on practical, real-world solutions that keep businesses secure and running efficiently.

As co-founder and owner of Advantage IT, Kiki built the company on a simple philosophy: “Take care of our customers, or someone else will.” This mission drives every decision, ensuring that each client receives responsive, affordable, and reliable IT support tailored to their needs. Under his leadership, Advantage IT has become a trusted partner for businesses seeking both robust cybersecurity and proactive network management.

Whether protecting critical data, solving complex IT challenges, or guiding strategic technology growth, Kiki is committed to making sure clients can focus on running their business—while he focuses on keeping it secure.

RYAN KISELICH - Owner/CTO

Ryan brings more than 20 years of diverse experience in the IT industry, beginning his career as an over-the-counter technician at Best Buy. Driven by a passion for technology, he earned his Bachelor’s Degree in Information Technology from Colorado Technical University, laying the groundwork for a career that would span multiple facets of IT.

Ryan went on to serve as an IBM mainframe operator and later as a regional IT manager for a Fortune 300 company, where he oversaw complex infrastructures and large-scale technology operations. His background gives him a unique perspective on both enterprise-level systems and the hands-on technical support that businesses rely on every day.

As co-founder of Advantage IT, Ryan is dedicated to the company’s guiding principle: “Take care of our customers, or someone else will.” He leverages his expertise in systems administration, infrastructure management, and strategic IT planning to deliver cost-effective, dependable solutions for clients across Colorado.

Whether optimizing IT operations, improving system reliability, or guiding businesses through growth and technology changes, Ryan ensures Advantage IT clients have the tools and support they need to thrive.

Why Choose Advantage IT?

Many businesses struggle with maintaining an in-house IT team, leading to high operational costs and limited expertise. Outsourcing your Help Desk Services with Advantage IT offers numerous benefits:

Cost Savings – Reduce overhead expenses by eliminating the need for a full-time IT staff.
Expertise & Experience – Our team is well-versed in handling diverse IT challenges across multiple industries.
24/7 Availability – IT issues don’t follow a schedule; we provide round-the-clock support.
Scalability – Whether you're a small business or a large enterprise, we tailor solutions to your needs.
Enhanced Productivity – Quick resolutions mean your employees can focus on work, not tech problems.

ADVANTAGE IT

FAQ's

How do I contact the help desk for support?

You can contact our help desk by phone at (719) 375-2111, by email at In**@***********it.com, or through our online portal.

What are the operating hours of the help desk?

Our help desk operates from 8am to 6pm. After-hours support is available for urgent issues.

What types of issues can the help desk assist with?

The help desk can assist with a wide range of technical issues, including software problems, hardware malfunctions, network connectivity issues, and more.

How long does it typically take to resolve a support ticket?

The time to resolve a support ticket can vary depending on the complexity of the issue. Our goal is to resolve tickets promptly and efficiently.

Is there a way to track the status of my support ticket?

Yes, you can track the status of your support ticket through our online portal. You will receive updates as your ticket progresses.

Can the help desk assist with software installation or updates?

Yes, the help desk can assist with software installation, updates, and troubleshooting for a variety of applications.

Is remote support available?

Yes, our help desk offers remote support to assist with troubleshooting and resolving technical issues.