Advantage IT is a Complete Technology Solution who works with businesses providing IT services such as help desk support and network setup. Advantage IT has over 20 years of IT experience serving small business to fortune 100 companies and can assist with all of your IT needs. Advantage IT genuinely serves and exceeds customer expectations in friendliness, product knowledge and the IT experience.
We believe maintaining IT equipment and preventive maintenance is important to ensure your business continues to run smoothly. The purpose of preventative maintenance is to try to maintain the equipment in optimum working condition and to help prevent any unplanned downtime due to breakdowns.
Because components start to wear over time, replacing items prior to failure can cost you far less than the potential consequences of failure while in service. At Advantage IT we want to do just that. Give you an advantage to ensure your business continues to run smoothly.
Ryan has over 20 years of experience in the IT industry. His career started out as an over the counter technician at Best Buy. Finding his love for computers, he set out to get his Bachelor’s Degree in Information Technology from Colorado Technical University. This degree led him to become an IBM mainframe operator and later a regional IT manager for a fortune 300 company. This knowledge and expertise guided him to create Advantage IT to start providing affordable support to business in Colorado.
Kiki has over 20 years of experience in the IT industry. His career started as an over the counter technician at Best Buy. This led to freelance work for several business around the Colorado Springs Area. More recently Kiki was a Senior IT technician for a fortune 300 company. He quickly found a love for networking and network security, earning a certificate as a Cisco Meraki Network Operator. This knowledge and expertise guided him to co-create Advantage IT with Ryan to start providing affordable support to business in Colorado.
Many businesses struggle with maintaining an in-house IT team, leading to high operational costs and limited expertise. Outsourcing your Help Desk Services with Advantage IT offers numerous benefits:
You can contact our help desk by phone at (719) 375-2111, by email at Info@goadvantageit.com, or through our online portal.
Our help desk operates from 8am to 6pm. After-hours support is available for urgent issues.
The help desk can assist with a wide range of technical issues, including software problems, hardware malfunctions, network connectivity issues, and more.
The time to resolve a support ticket can vary depending on the complexity of the issue. Our goal is to resolve tickets promptly and efficiently.
Yes, you can track the status of your support ticket through our online portal. You will receive updates as your ticket progresses.
Yes, the help desk can assist with software installation, updates, and troubleshooting for a variety of applications.
Yes, our help desk offers remote support to assist with troubleshooting and resolving technical issues.
At Advantage It, our specialists provide complete technology solutions including planning, installation, migration, maintenance and support to ensure the best success for your business.